BAKERSFIELD, Calif. -- A family is furious about their mother's condition after spending less than two weeks in a local skilled nursing facility.

They say Anita Ramirez ended up with serious burns during her stay at LifeHouse Parkview. A spokesman for that facility said they have started a full investigation into the allegations.

Daughter Patricia Dias told Eyewitness News her 65-year-old mother has multiple sclerosis. After being treated at the Bakersfield Heart Hospital for a couple weeks for a blood pressure problem, Dias says Ramirez was sent to the nursing home on Real Road to get care for a bedsore.

"She needed to be turned every two hours," Dias said. "And she was on an I.V. antibiotic, and they felt this was the best course of action."

But, the family soon had concerns about Ramirez' care. By last Saturday, daughter Amanda Ayala was very worried and she called police. They said, with police help, they got Ramirez released from LifeHouse and had her taken to the emergency room at the Heart Hospital.

"The same nurse that saw her two weeks or three weeks prior, saw her -- and said, What happened to you?" Dias said. "One of the nurses that bathed her cried, and said nobody deserves this."

The daughters said they asked the Heart Hospital ER doctors about their mother's condition.

"The doctor said this should have been looked at a long time ago, that's the only thing he could tell me," Dias said. "They believed that it was a reaction to all the antibiotics she's been on for the last year."

Dias said the doctors then decided Ramirez needed to go to the burn center at San Joaquin Hospital.

"Once they did an evaluation, they came to realize that these were severe burns all over her body," Dias said. The family has photos showing badly damaged and darkened skin.

"She literally has no skin left on parts of her body," Dias said.

Bakersfield Police Sgt. Mary DeGeare told Eyewitness News officers responded on Saturday, and this case will be assigned to a detective.

Eyewitness News contacted the manager at the facility, and he referred all comments to their corporate office. LifeHouse Health Services sales and marketing vice president Steve Trejo e-mailed a statement late Monday afternoon.

"As a skilled nursing community and health care provider, our top priority at LifeHouse is the safety and well-being of our residents. We take any allegations of elder abuse extremely seriously and we have already started a comprehensive internal investigation into the allegations made by the resident's family," reads the statement.

"Additionally, we will cooperate and work with law enforcement and all other government agencies involved to ensure the allegations are fully investigated and the entire matter appropriately handled," the statement continues. "LifeHouse will continue to strive for a holistic environment which provides independence, dignity, and choice in a resident-centered, employee-focused environment."

Eyewitness News contacted the California Department of Public Health, and spokesman Ralph Montano said the agency "can confirm an on-going investigation regarding Parkview Health Center." He could not say if that relates to the complaints regarding Ramirez.

Checking the state Health Department website, two complaints are currently on file regarding the LifeHouse Parkview facility on Real Road, but one is from mid-March and the other was started in mid-January.

As of Monday night, Ramirez was reported in "critical, but stable" condition at the San Joaquin Hospital burn center.

"She's doing a lot better, now that she got a bath and she's getting treated well," daughter Amanda Ayala said.

Both daughters said they are relieved their mother seems to be doing better, but both want more action.

"I'm angry and I'm hurt because she's a human being, Patricia Dias said. "She wasn't treated as such."

"We don't want this to just be pretty much a report, and nothing happens," added Ayala.