Call of Duty: veteran benefits denied

BAKERSFIELD, Calif. (KBAK/KBFX) — Veterans in Kern County and around the nation are frustrated by the long wait to process their benefit claims.

More than 80 percent of the claims in the Los Angeles Region, which includes Kern County, take four months or more to process.

Why is it taking so long? And, what is the U.S. Department of Veterans Affairs doing about it? Eyewitness News' Kurt Rivera examines the issues in this two-part series.

Part I



Part II