BAKERSFIELD, Calif. -- A Bakersfield man is furious when his account gets cleaned out -- and it turns out to be a bank mistake. Chase Bank said the problem was a computer "technical glitch" that affected customers in California and Nevada, and it had been resolved.

But a man who only wants to be called "John," said he is not satisfied. John spotted the problem Friday morning when he checked his account.

"I called the 1-800 number to get my balance and I find out that I was in the negative over $410," John told Eyewitness News.

He was upset about that, and frustrated that he couldn't get answers quickly from his local bank branch. After a number of hours on the phone, finally someone told him it was the computer problem.

"In the last 24 hours, if you've made any sort of purchase or ATM withdrawal from your bank, they had double-charged on those charges."

Eyewitness News contacted Chase Bank spokesman Gary Kishner in Los Angeles who said in an e-mail this was a technical glitch that duplicated ATM and debit transactions.

Kishner said the problem was resolved on Friday, and the duplicate transactions had been reversed.

Kishner would not say how many customers were affected, but stated the problem was a "localized issue." Pressed further, Kishner said it affected customers with accounts in California and Nevada who used their debit cards on Jan. 13.

"John" said he made an ATM withdrawal of $300 on Jan. 13. But, another withdrawal of $300 turned up in his account the next day. He never took out that money, and that put his account in the hole.

He worried about bounced check charges he might get hit with.

"I have checks, a couple checks coming through," he said.

Chase Bank said any fees or charges associated with the problem would be refunded.

But, John is unhappy with how this situation was handled, and dissatisfied with the banking industry in general.

"These folks, they've gotten huge bonuses, and they continue to go ahead and run up, the same folks are collecting money from our government," he said.

Chase spokesman Gary Kishner said the bank apologized for any inconvenience the glitch may have caused. And asked how Chase would avoid situations like this in the future, Kishner said they "work very hard to avoid any type of inconvenience" to customers.

"John" thinks Chase is going to have to do better.

"I just hope in the future they take better care of their customers, or there's going to be a lot of us leaving," he said. "They're going to have to step up and provide better customer service."